Microsoft is investigating an ongoing outage blocking clients worldwide from accessing and utilizing internet apps and on-line providers.

The checklist of affected providers contains Microsoft 365 fort the online, the Microsoft 365 suite, Microsoft Groups, and Microsoft Planner.

In accordance with studies, clients are experiencing problems when attempting to signal into their accounts and can see that no internet apps can be found as soon as in.

“We’re investigating entry points with Microsoft 365 On-line apps and the Groups admin heart. Additional info might be discovered underneath OO544150 throughout the Microsoft 365 admin heart,” the corporate tweeted earlier today.

“Customers could also be intermittently unable to view or entry internet apps in Microsoft 365. We’re reviewing service monitoring telemetry to isolate the basis trigger and develop a remediation plan,” the admin heart incident report says.

In some instances, a banner displayed on the high of the display screen asks “new” customers to succeed in out to their IT division to assist with the problem.

“New to Microsoft 365? That is your Microsoft 365 house web page the place you may see and entry your whole apps. If it is empty, it may very well be that your consumer license was very not too long ago assigned to you,” the notification reads.

“Wait 10 minutes and refresh this web page. If you happen to nonetheless do not see any apps, contact your IT division. They may help you rise up and working.”

We’re investigating entry points with Microsoft 365 On-line apps and the Groups admin heart. Additional info might be discovered underneath OO544150 throughout the Microsoft 365 admin heart.

— Microsoft 365 Standing (@MSFT365Status) April 20, 2023

In accordance with the most recent updates offered by Microsoft within the admin heart, the out was attributable to caching infrastructure performing under acceptable efficiency thresholds and resulting in timeout exceptions.

“Evaluation of diagnostic information has recognized an unusually excessive variety of timeout exceptions inside our caching and Azure Energetic Listing (AAD) infrastructure. We’re working to isolate the reason for these exceptions while figuring out steps to remediate impression,” Microsoft mentioned.

One other outage took down multiple Microsoft 365 services in January after a router IP handle change brought about packet forwarding points between routers in Microsoft’s Large Space Community (WAN).

Companies affected by the January 2023 outage included Microsoft Groups, Alternate On-line, Outlook, SharePoint On-line, OneDrive, the Microsoft 365 Admin Middle, Microsoft Graph, Microsoft Intune, and several other Microsoft Defender merchandise.

It is a growing story …