How You Can Use Video To Enhance Your Customer Support


December 13, 2017

There’s solely so many hours within the day—that’s why prime assist groups use video to extend deflection and resolve circumstances 25% sooner, all whereas boosting total buyer satisfaction. Have we piqued your curiosity? Read on to learn how you need to use video for buyer assist to boost your method and go away your clients feeling knowledgeable, glad and empowered to get essentially the most out of their expertise together with your services or products!

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Personalized Customer Engagement

Don’t let your clients be strangers—use video to interact them on a one-to-one foundation!

Video is a good software each for fast ticket decision and for nurturing ongoing buyer relationships. You can use video to introduce your self, tackle assist questions or requests, personalize your follow-ups, and ship thank-you messages after a buyer interplay or downside decision. With video integration proper into your current helpdesk, it’s simpler than ever to supply a seamless expertise for each your clients and brokers—and better of all, and your clients will likely be thrilled with the customized and attentive care they obtain!

“Vidyard’s seamless integration with Salesforce Service Cloud allows the VictorOps support team to easily produce highly personalized, technically focused, video support communications to our customer base.”
—Tom Hart, Vice President of Operations at VictorOps

Self Service Support

Put the ability in your buyer’s’ arms by establishing a central, Search engine optimization-optimized data base of interactive digital how-to movies to switch tedious and cumbersome manuals, PDFs, and printed guides. Using video for buyer assist means that you can stroll your clients by means of an account arrange, workflows, technique, analytics, regularly requested questions, troubleshooting, and so forth in a easy and easy-to-digest means. Not solely will answering these key how-to questions earlier than a buyer must request that data enhance the general buyer expertise however it can additionally enhance your deflection price—saving you helpful time for the circumstances that require your full consideration.

Full-Service Support

Inevitably, technical points will come up that require a extra customized clarification. When it involves extra concerned questions and troubleshooting the place a easy how-to simply gained’t reduce it, video for buyer assist lets you create individually-tailored walkthroughs and demonstrations to resolve advanced points shortly.

Analytics

Perhaps most importantly, video analytics offer you deep perception into what’s and isn’t working on your assist technique. Not solely do Vidyard for Support’s dashboard insights let you determine who’s watching, however our answer additionally integrates immediately into your current helpdesk software program, enabling you to find which movies are closing essentially the most tickets—and which could want some tweaking.

Video For Customer Support

The jury’s in and video is essentially the most environment friendly strategy to delight and educate your clients, all whereas empowering your hardworking assist workforce with the sources and strategic data they should succeed.

Ready to attempt it out for your self? Learn extra about Vidyard for Support right here!

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Put Your Videos to Work Create, host, handle, and share your movies.

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Carina Rampelt

Carina Rampelt

Carina was a former Vidyard advertising intern. When not creating superior content material she will be discovered studying, touring, or listening to the Hamilton soundtrack on repeat.



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