Brands and Not-for-Profits Reach New Heights in Customer Engagement with Personalized Video

March 13, 2018

Amnesty International, Quorum Software, YMCA and others see document outcomes in buyer and donor engagement with personalised video powered by Vidyard

KITCHENER, Ontario – March 13, 2018 – In right this moment’s more and more digital world, organizations are turning to wealthy on-line content material to higher interact their viewers, construct model affinity and improve buyer satisfaction. But with a lot competing noise on-line, advertising and buyer expertise groups are searching for new methods to face out and join with their prospects in a extra private method. Organizations together with Amnesty International, Axonify, Quorum Software and YMCA are embracing personalised video powered by Vidyard to do exactly that: to create memorable buyer experiences that double engagement, improve satisfaction and encourage buyer motion.

Click right here to observe the YMCA interview:

Modern manufacturers are embracing video as a solution to inform higher tales and join with prospects in extra genuine methods. Personalized video, with its means to convey the viewer proper into the story, is now serving to B2B, B2C and not-for-profit organizations actually stand out and join on a extra human degree.

“Video resonates with your customers and personalized video gives your brand a human touch at scale,” writes Nick Barber, Analyst at Forrester Research, in a current weblog publish. A report that he co-wrote notes that “customers don’t like reading the mounds of information, so savvy companies use video to cut through the clutter and deliver a great experience.”

Not-for-Profits Boost Donor Engagement with Personalized Video

Donors are the lifeblood of most not-for-profit organizations. Maintaining relationships and model affinity with this neighborhood could be vital to the success of fundraising applications. Amnesty International Canada and the YMCA turned to personalised video to reconnect with their donors, to maintain their manufacturers top-of-mind and to showcase precisely how their contributions had been having an impression.

In late 2017, Amnesty International Canada needed to ship a year-end ‘Thank You’ message to 25,000 month-to-month donors to share their appreciation for his or her ongoing assist. They produced an attractive personalised video that included every donor’s personal title all through the story to essentially hit residence how their contributions had been impacting change. Thanks to their artistic execution, this marketing campaign noticed an unimaginable 83.1% click-through price with greater than 75% of those that considered the video watching all the best way to the tip.

“All the feedback we’ve received validates that the video made them feel glad to be part of our work, that it’s a great reminder of how they’re helping, and that they feel proud to be part of it. We’ll definitely be using personalized videos in future campaigns of this nature,” says Erin Jones, Monthly Giving Coordinator of Amnesty International Canada.

The YMCA partnered with Media One Creative, a number one producer of personalised video content material, to create a heartfelt video that unfold their message of assist in a significant and humanized method. Donors acquired a strong video that expressed the gratitude of their beneficiaries whereas inspiring them with examples of how their donations had been having an impression on native communities. The marketing campaign was an enormous success, attaining a 76.four% click-through price from their donors, properly above business norms, with greater than 80% of viewers watching all the best way to the tip of the video.

Making Business Personal with a Memorable Holiday Greeting

What higher time of 12 months to unfold some cheer than the year-end vacation season? Axonify and Quorum Software, two fast-growing B2B expertise firms, lately turned to personalised video to face out in the course of the vacation season with a message their prospects wouldn’t quickly overlook.

Axonify, an organization that’s altering the best way organizations take into consideration and ship company studying, lately modified their very own mind-set concerning the vacation season. Rather than sending out the identical outdated greeting card or e-mail, they shared a personalised vacation video to have a good time their prospects’ studying outcomes from the earlier 12 months and to want every of them a contented vacation. Known as Operation Red, the marketing campaign garnered almost double their common engagement price for buyer communications and the sorts of responses that almost all entrepreneurs dream of.

“Customers went out of their way to thank us for the personalized videos, even those at the executive level, with many claiming this was the best holiday message they’d ever received. This campaign was an astounding success for our team,” says Carrie Cote, Senior Manager, Customer Marketing at Axonify.

Quorum Software was searching for a brand new solution to share a vacation greeting message that may come off as actually genuine and participating relatively than self-promotional. They knocked it out of the park with a artistic personalised video that thanked their prospects for his or her assist whereas making them really feel extra related to the true individuals they do enterprise with day-after-day.

“The success of this video was off the charts! We’ve never seen this type of engagement before,” says Aisha Ghuman, Director of Marketing and Field Enablement at Quorum. “Our CTO dressed up as Santa and did a short office tour to introduce customers to our developers, sales reps and marketing team, and to showcase our company culture. It was a huge hit.”

Vidyard additionally shared an entertaining personalised video to shock and delight their prospects in the course of the current vacation season. Generating greater than 10,000 views and responses like “This is hands down one of my favorite emails ever” and “This might be the greatest present I receive all year, you guys are awesome”, it was an ideal testomony to the ability of storytelling and personalization. Not solely did prospects reply with real appreciation, they used a ‘re-gifting’ choice to self-generate 1000’s of personalised variations to share with their very own buddies, household, colleagues and prospects.

For extra particulars on the success of the organizations above and to see their personalised movies in motion, take a look at To study different current successes with personalised video for lead era, occasion promotion, e-mail advertising, scholar recruitment and extra, discuss with the assets beneath:

More Information:

About Vidyard
Vidyard is the video platform for enterprise that helps organizations drive extra income by using on-line video. Going past video internet hosting and administration, Vidyard helps companies drive better engagement in their video content material, monitor the viewing actions of every particular person viewer, and flip these views into motion. Global leaders equivalent to Honeywell, Lenovo, LinkedIn, Citibank and Sharp depend on Vidyard to energy their video content material methods and flip viewers into prospects.

Media Contact:
Sandy Pell,
Senior Manager, Corporate Communications, Vidyard

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    Personalized Video Isn’t A Gimmick Anymore, It Boosts Customer Service Experiences, March 2018 Forrester weblog publish
  2. Personalized Video Creates Better Customer Service Experiences, March 2018 Forrester report
Sandy Pell

Sandy Pell

Sandy Pell is the Head of Corporate Communications at Vidyard. She’s been named as certainly one of Canada’s PR Top 30 Under 30 by PR in Canada, and one of many Top 20 Tech Women in Canada by the C100. When she is not crafting distinctive communications, you may discover her remodeling clean areas into outstanding locations as a industrial mural artist!

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