Customer Help & FAQs
Our Aim - Your Satisfaction is Our Highest Priority
Common purchase queries answered
Orders and Shipping
In our store, all services are accompanied by specified durations for completion. While these timeframes represent the latest possible completion time, rest assured that we prioritize order processing with utmost efficiency, endeavoring to fulfill requests as promptly as possible.
To access the registration and login form, please select “My Account” from the top menu bar. You will be redirected accordingly.
All transactions are processed with the utmost security through Stripe or PayPal, or alternatively, funds can be conveniently uploaded to your designated account wallet. We accept all major credit cards for your convenience.
Please navigate to the “My Account” section, where you will find a menu on the left sidebar that allows you to conveniently check the status of your orders.
The choice is yours. You have the option to manually input your credit card information for each purchase, or you can opt for the convenience of saving your details for future transactions, providing a quicker checkout process. Within the ‘My Account’ page, you have the flexibility to manage your payment methods, including removing or updating your information as needed.
We don’t charge any tax on our services. Our company does not incorporate tax charges into our services, gigs or any product. We encourage clients to manage their tax obligations independently.
Our services extend globally, catering to clients irrespective of geographic location. We ensure accessibility and delivery of our services worldwide, with a commitment to serving clients wherever they may be, provided requisite payment is made.
We appreciate your patience and understanding. Rest assured, we are actively addressing any confusion you may have encountered. In the near future, we will provide a comprehensive video presentation to clarify any remaining questions. To ensure you are promptly notified upon its release, we encourage you to subscribe to our newsletter. Thank you for your continued support and cooperation.
If you need to swap an item
Returns and Exchanges
Kindly refer to our refund policy located in the footer menu. Generally, refunds or returns are only processed in instances where the purchased item is defective or damaged. Even in such cases, our team endeavors to resolve the issue promptly. Please note that digital products are non-returnable, as per industry standards.
Should you receive an incorrect item from our company, we are dedicated to promptly addressing the issue by offering a complimentary replacement with the correct item. In instances where an erroneous order was placed inadvertently, we may extend a one-time replacement service, subject to evaluation based on the specific circumstances. Our commitment lies in ensuring customer contentment, and we will assess each case individually to determine the most suitable resolution.
Same as mentioned above. Should you receive an incorrect item from our company, we are dedicated to promptly addressing the issue by offering a complimentary replacement with the correct item. In instances where an erroneous order was placed inadvertently, we may extend a one-time replacement service, subject to evaluation based on the specific circumstances. Our commitment lies in ensuring customer contentment, and we will assess each case individually to determine the most suitable resolution.
Contact us via WhatsApp to advise.
Yes, Via email, contact form and WhatsApp.
Kindly note that any inaccuracies in the shipping address provided for physical products render the customer liable for any resulting issues. Conversely, for digital products or services, delivery is facilitated via email, obviating the need for concern. We urge customers to verify and maintain the accuracy of their email addresses within their account settings to ensure uninterrupted receipt of digital deliveries.
In the event of a change of heart or the decision to cancel an order subsequent to its submission, such modifications are permissible solely if the order has not been dispatched or delivered from our facilities to your designated location. It is important to note that digital items are exempt from refund or cancellation.
Certainly, you have the option to pre-order an item even if it’s currently sold out. You can find this option located on the product page, typically positioned on the upper right-hand side.