5 Essential Elements Every Customer Testimonial Video Needs

One of essentially the most widely-used genres of video for enterprise is the shopper testimonial video. They could be highly effective instruments within the marketer’s toolbox as a result of they provide a discussion board for different folks to speak about your enterprise. This offers you that all-important persuasive benefit generally known as social proof. The thought of social proof comes from Robert Cialdini’s ebook “Influence”. Social Proof states that individuals are extra prone to consider one thing is true in the event that they understand that different folks (particularly their friends) consider it’s true. A buyer testimonial video could be that final hurdle would-be buyer or consumer must clear with the intention to take motion and purchase from you.

But merely choosing a buyer and placing them in entrance of a digicam isn’t sufficient. You have to go in with a plan. Here’s a listing of the four important parts that each profitable buyer testimonial has:

1. Relatable Subject Hero

Who you select to be in your testimonial is necessary. They’re the hero of the story. Ask your self the next questions earlier than you select:

  • Have you developed a great relationship with this buyer already? If not, they may come off as nervous or off-putting throughout a video interview. Make certain there’s good will between you and the individual you’ll be asking to look on digicam for you[/li]
  • Does your hero’s values match along with your viewers’s values? People are extra persuaded by these they understand as their friends. Matching up topic to viewers will enable your video to be simpler.
  • Is your hero articulate and heat? It sounds harsh however the actuality is just not everyone seems to be a rock star in entrance of a digicam lens. Being on digicam can really feel unnatural and trigger some folks to turn into closed-off, withdraw, or visibly nervous. Be cautious to pick a hero who’s heat, inviting, and might signify your group nicely.

2. A Compelling Goal

What does our hero wish to obtain? Success? Saving cash? More freedom? Be certain to articulate before-hand what our hero needs to realize and to have them articulate that throughout the interview. The viewers received’t be capable of determine and root for the hero in the event that they don’t know what the hero needs. It helps if this purpose is just like your viewers’s objectives, which can make our hero much more relatable.

three. Struggle

Once a compelling purpose is established, we’ll wish to present what obstacles and challenges are getting in the best way of our hero efficiently carrying out her purpose. Revealing actual wrestle will trigger the viewers to root to your hero much more. This can also be the chance to zero in on what ache your organization solves. Showing that ache by the eyes of the hero makes it come to life.

four. Transformation

Transformation is probably crucial aspect of the shopper testimonial (in addition to #5 under). Transformation reveals that no matter our hero was battling or preventing in opposition to has been defeated. Good transformation tales not solely present what was defeated or overcome, however what it offers the hero (i.e. “I’ve saved so much time” turns into “I’ve saved so much time, and now I can be home to watch my daughter grow up”). In nice tales, the hero emerges on the finish as a unique individual. The outdated has fallen away to make room for the brand new.

5. Your Company is the Mentor, not the Hero

This is the error that many corporations make. Don’t attempt to drive your self into the story. Remember, the hero is the shopper. The applicable position for the corporate is the mentor. In Joseph Campbell’s thought of “Hero’s Journey”, the mentor is somebody who comes alongside the hero, not in entrance of them. The mentor retains the hero centered on their objectives and offers them readability and course. Be a mentor, not a hero.

Here’s a few examples we’ve produced that present the above parts put into motion:

Example 1: Counsyl Customer Story

Example 2: BNI Customer Story


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Bullhorn Media – A video manufacturing firm serving the Nashville space. We perceive that nice advertising and marketing has all the time been about nice storytelling. And nice storytelling is what we do. 


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